Seller & Shipping Operator:
Guangzhou Ailin Trading Co., Ltd.
No. 1 Yijing North Road, Yongning Street, Zengcheng District, Guangzhou, Guangdong, China

All orders are dispatched directly from our Guangzhou warehouse to your delivery address worldwide.

Processing Time

Orders are generally processed and shipped within 3 to 5 business days after order confirmation. Please note that orders placed on weekends or public holidays will be processed on the next business day. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Carriers by Destination

We ship to destinations worldwide using professional logistics partners optimized for each region. The specific carrier assigned to your order depends on the shipping destination:

• United Kingdom: Royal Mail or DPD
• Germany: DHL Paket or GLS
• Other countries: A premium international carrier selected based on your location and order characteristics

All carriers we work with provide real-time shipment tracking directly on their official websites using the tracking number provided in your shipping confirmation email.

Estimated delivery times after dispatch:

• United Kingdom (Royal Mail / DPD): 3–7 business days
• Germany (DHL Paket / GLS): 3–7 business days
• Other countries: 6–15 business days depending on destination and customs clearance

Please note that delivery times are estimates and may vary due to customs processing, local postal operations, or other unforeseen circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order and the destination country. Any applicable customs duties, taxes, or handling fees imposed by the destination country are the responsibility of the customer and are not included in our shipping charges.

Order Tracking & Delivery Confirmation

Once your order has been shipped, we will send you a shipping confirmation email containing a tracking number and a link to the carrier's official tracking page.

Tracking availability: Please allow up to 48 hours for the tracking information to become available on the carrier's website after you receive the shipping confirmation.

Delivery status: All shipments are tracked and will show a "Delivered" status on the carrier's official website once the package has been successfully delivered to the address provided.

Signature Requirement for High-Value Orders

For orders with a total value exceeding USD $100 (or the equivalent in your local currency), we require a signature upon delivery to ensure secure receipt. This service is automatically applied to eligible orders at no additional cost to you.

If you are not available to sign at the time of delivery, the carrier will typically leave a delivery notice with instructions for re-delivery or local pickup. We recommend tracking your package closely and arranging to be available for receipt when possible.

For orders below USD $100, signature may still be required at the carrier's discretion depending on local delivery policies.

Lost or Delayed Packages

If your package is marked as "Delivered" on the carrier's tracking system but you have not received it, please:

• Allow 2 business days for possible delivery delays (carriers may mark as delivered before final handover).
• Check with neighbors, building reception, or your local postal service.
• If the package remains unlocated, contact our customer support team at [email protected] with your order number.

We will initiate a carrier investigation on your behalf. Please note that once the carrier confirms a "Delivered" status to the correct address, we cannot be held liable for loss or theft after delivery.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping addresses at the time of order. We cannot be held responsible for orders delivered to an incorrect address provided by the customer. If you realize that you have provided incorrect shipping information, please contact us immediately at [email protected]. We will do our best to update the address before shipment, but we cannot guarantee changes after the order has been processed.

International Shipping & Customs

For international orders, please be aware that customs clearance procedures may cause delays beyond our estimated delivery times. The customer is solely responsible for any import duties, taxes, or customs fees levied by the destination country. We recommend contacting your local customs office for more information before placing an order.

Customs declaration: All shipments are declared with accurate product descriptions and values as required by international shipping regulations.

Carrier Summary

All carriers provide: Real-time tracking, "Delivered" status updates, and online tracking via their official websites.