Contractual Seller & Refund Responsibility Entity:
Guangzhou Ailin Trading Co., Ltd.
No. 1 Yijing North Road, Yongning Street, Zengcheng District, Guangzhou, Guangdong, China

Support Email: [email protected]

Customer Service Hours: Monday–Friday, 9:00–18:00 (GMT+8)

1. Statutory 14-Day Cooling-Off Period (Right of Withdrawal)

In accordance with applicable EU and UK consumer protection regulations, you have the right to withdraw from this contract within 14 calendar days from the date of delivery, without giving any reason.

To exercise your right of withdrawal:

1. Notify us of your decision by email (to [email protected]) within the 14-day period. You do not need to wait for approval — your withdrawal notice is effective immediately upon sending.
2. We will respond with the return address and any necessary return instructions within 2 business days.
3. Return the items to us without undue delay and no later than 14 days after you informed us of your withdrawal.

Conditions for non-defective returns under the cooling-off period:

• Items must be unused, unworn, unwashed, and free from odors, stains, or alterations.
• All original tags, hygiene seals, and packaging must be intact.
• Items must be returned in resalable condition.

Hygiene exception: Because pajamas and loungewear are classified as intimate apparel, items that have been worn, washed, or had hygiene seals/tags removed cannot be returned under the cooling-off period for health protection reasons. This does not affect your statutory rights in case of product defects.

2. Eligible Return & Exchange Cases (Defect-Related)

Returns, exchanges, replacements, or refunds for product defects or seller errors may be approved in the following situations:

• Manufacturing defects or workmanship issues.
• Fabric tears, stitching defects, or material faults.
• Incorrect size, color, or style shipped (seller error).
• Missing items from the order.
• Products damaged during transportation.
• Significant product discrepancies beyond normal screen color variations.

3. Non-Returnable Conditions

For hygiene, safety, and product integrity reasons, the following items are not eligible for return or refund, unless a manufacturing defect is present:

• Items that have been worn, washed, soaked, or used (including try-on that leaves visible marks or odors).
• Products with removed tags, broken hygiene seals, or damaged packaging.
• Items altered, dyed, cut, or damaged after delivery by the customer.
• Requests submitted after the statutory 14-day cooling-off period without valid defect evidence.
• Final-sale or clearance products explicitly marked as non-returnable at the time of purchase.
• Claims submitted without an order number or supporting photographic evidence.

Important: Your statutory rights for defective products are not affected by any of the above conditions. If a product is faulty, you are entitled to a repair, replacement, or refund regardless of whether it falls into any "non-returnable" category above.

4. Processing Time for Refunds & Replacements

Once a returned item is received and inspected at our warehouse, we will process the appropriate resolution as follows:

• Quality-related claims (defects or seller errors): Replacement shipment or refund processed within 3–7 business days after inspection.
• Approved 14-day cooling-off returns (non-defective): Refund processed within 3–7 business days after inspection.

Refunds will be issued through the original payment method whenever possible.

Please note that actual receipt of funds depends on your bank, card issuer, or payment provider and may require additional processing time.

5. Return Shipping Cost Allocation

Responsibility for shipping costs depends on the reason for the return:

• Defective products, incorrect items, or shipping damage (seller responsibility): We will cover all reasonable return and replacement shipping costs. We will provide a prepaid return label or reimburse documented shipping costs upon request.
• Approved non-defective cooling-off returns (customer's choice): Return shipping costs are the responsibility of the customer. The original outbound shipping cost will also be deducted from the refund.

Returns involving worn, intentionally damaged, or non-compliant products (as listed in Section 3) may be refused and returned to the customer at their own expense.

6. How to Submit a Return Request

For exercising your statutory 14-day right of withdrawal:
Simply send an email to [email protected] with your order number and the words "I withdraw from the contract" or similar clear statement. No prior approval is required for the withdrawal notice itself. We will reply with the return address within 2 business days.

For defect-related claims:

1. Contact our support team within a reasonable time after discovering the defect.
2. Provide your order number and a detailed explanation of the issue.
3. Include clear photographs showing the defect or damage.
4. Wait for our confirmation and return shipping instructions (including the return address).

For all returns: Please package items securely to prevent transit damage. We recommend using a trackable shipping service and retaining proof of shipment until the return is completed.

7. International Shipping & Customs Notice

For international returns, customs duties, import taxes, clearance fees, and similar charges may apply depending on local regulations.

For approved cooling-off returns that are not related to product defects, such charges remain the responsibility of the customer.

We recommend using a trackable shipping service and retaining proof of shipment until the return process has been completed.

Return Address

Recipient: Guangzhou Ailin Trading Co., Ltd. (Returns Department)
Address: No. 1 Yijing North Road, Yongning Street, Zengcheng District, Guangzhou, Guangdong, China
Postal Code: 511300
Country: China

Before shipping: Please contact us at [email protected] to obtain a return authorization and confirm any specific instructions. This helps us process your return faster and avoid lost packages.

Return shipping label: For approved defect-related returns, we will provide a prepaid return label or reimburse documented shipping costs. For non-defective cooling-off returns, you are responsible for arranging and paying for return shipping.

Need Return Assistance?

If you have questions regarding returns, exchanges, or refunds, our customer support team will be happy to assist you.

Email: [email protected]